Shipping:

I generally ship items through the USPS using First Class or Priority Mail unless otherwise selected. Most items will ship within 5-7 business days after receipt of order. Once shipped, please refer to your tracking number as delivery times can vary based on time of year, etc.

All shipping is calculated by exact weight. Shipping is charged at the time of purchase.  If you are overcharged by more than $5 for shipping, the overage will be refunded to your method of payment once your package has been shipped.

Returns:

If you are not completely satisfied with your order, please contact me in the “Custom Requests” page above. Any mistakes or shortages need to be reported to us within 3 days of receiving the order.

If part of a product is defective, the full product must be returned for credit or replacement. Returns are accepted only on a pre-authorized basis. To return an item, please contact us for return instructions and to obtain a Return Merchandise Authorization number. The RMA number is valid for 10 business days. You must return items within 10 business days of acquiring the RMA number. The RMA number is good for only those products authorized for return.

The invoice is your sales receipt and must accompany all returns. You are responsible for shipping costs for returns. Shipping and handling costs are not refundable unless we have sent the wrong item. Refund or exchange items must be in the original package and in resale condition. Please allow 30 days for refunds to be processed and credited to your account.